How To Register For A Course.

We have two easy ways to register for any of our courses. The first way is to complete a registration form and return it with payment. You can download the Registration form by clicking on the link below. Alternately, you can register using our online registration website. Click on the link below to goto that site.

Registration Form

Simply download & Complete the Registration Form and Return it with payment.

Online Registration.

Simply click on the link above and follow our online registration process.

Where to Return Your Registration Forms:

Please return all registration forms to:

     Fax: +61 7 4728 5905

or

    Postal Address:

             Course Registration
             One-on-One Learning Centre
             P.O. Box 2297
             Townsville Q 4810

8. Complaints and Appeals Policy and Procedures

8.1 Introduction

One-on-One Professional Business Training takes all complaints and Appeals very seriously. All complaints and appeals must be documented in writing

8.2 Complaints and Appeals Policy & Procedure

For a client to appeal an assessment outcome the client must in writing lodge the request for an appeal on a Corrective Action Record form with a cover letter and within the CAR outline why they believe that the assessment outcome should have been found to be competent.
On receipt of an appeal request the Office Administrator will contact the client in writing to inform the client that the appeal request has been received and that the Training Manager will review the request and will in writing advise the outcome of the appeal. The Office Administrator will also lodge a record in the CAR Log of the Corrective Action Record Form.
The Training Manager will within 5 working days review the appeal request and then document an action upon which will be undertaken on the Corrective Action Record. The outcome for the appeal will be as follows –
1. Appeal is successful and the client is found to be competent
2. Appeal is unsuccessful and the client must retake the assessment process
3. Appeal is unsuccessful and the client can request an independent review by an independent Assessor of the RTO
If the Training Manager deems that the Appeal is not successful, the Training Manager will in the first instance verbally advise the Client (either by Telephone or by a Face-to-Face meeting) that the appeal has been unsuccessful and the grounds upon why the appeal has not been successful. The Training Manager will also advise the options that the Client has at this point. The Training Manager will then document the outcome of the appeals in writing to the client and provide a copy of the Corrective Action Record. This document must be attached to the Clients Course Folder.
If the Training Manager finds that the Appeal is not successful, the Training Manager will contact the Client to arrange another time that is appropriate for the client to undertake the assessment again. Once a suitable date and time has been identified the Training Manager will in writing, advise the client of the assessment date and what the assessment plan will be within 5 working days of the date and time being identified.
If the assessment is to occur within the workplace, the Training Manager will liaise with the Employer to ensure that the Date and time agreed for the workplace assessment is accessible and any special needs that may need to occur.

This policy has been extracted from the One-on-One Professional Business Training - LAS1000 Learning and Assessment Strategy Operations Manual V2.0 Dated 29 September 2007. For all enquiries about this policy please contact the Training Manager on 07 4728 5582.